Our trade-in process differs slightly dependent on what it is you bring in to us and the amount of items that you have.

The condensed answer is that we value your items via either CEX's online pricing tool or an average of the most recent eBay auctions for the same item in the same condition, with the same level of completeness and then make you an offer.

All consoles, home computers and any electrical items or items with powered features must be fully tested by us before we accept them for trade-in as we do not buy in for spares (unless specifically agreed upon before bringing your items to us).

From this pricing we make you an offer for cash or in-store credit or both. We will ask if your trade-in is for cash or in-store credit at the time you come in to us but you can specify this at any time.

If you are happy with our offer we can pay you either via bank transfer (subject to owner being available) or make payment in cash (some larger values must be bank transfer only.

For in-store credit you have the option of selecting items that day or we can give you a Forgotten Worlds Gift Voucher to the required value.

You are able to spend part or all of your credit at this time. If there is any difference in the value of your purchase we can provide a Gift Voucher for the difference or if you are spending more than your trade-in value, you can simply make payment to cover the required amount.

If you have a specific requirement for payment then please make us aware of this in advance of visiting. Please call or email us to check if we are able to accommodate your request.

We are unable to guarantee that we can assess any trade-in same day as you bring it to us, regardless of collection size.

If you have a larger trade-in that includes multiple consoles/electrical items or a large amount of games/items then we may ask you to leave them with us to be looked at later.

Weekends are our busiest times, so we will not look at more than a few items in any trade-in at this time. You are free to drop off to us at weekends but please be aware that you may need to queue to have your collection received by us and complete the required paperwork.

Please call or email us if you are unsure if your collection would be considered large by us. As a rough guide, 15-20 U.K. games is just on the threshold of what we would consider a larger collection.

As a general rule of thumb we consider most items we sell but there are exceptions to this.

If you have any doubt that we will accept your items then please call or email us in advance of bringing these items to us.

Below are some examples of items we do not accept. 

- VHS, DVD, Blu-Ray or 4K movies.

- Unpackaged action figures except for good condition WWE figures (unless specifically agreed with us prior to brining them to us).

- Offensive or dangerous items.

- Currently we are only considering graded comic book issues or very good condition key issues as we purchased a closed down comic book store's stock and are holding a lot of back issues).

- Older home computers are judged and accepting on an individual basis dependent on our stock holding.

- Bulk Pokémon cards are not accepted.

- We do not buy sealed Pokémon products.

- Currently not accepting Yu-Gi-Oh!, Magic: The Gathering or any other TCG/trading cards.

- Unsealed/built LEGO sets.

- Unsealed board games.

- Unpackaged miniatures.

Note that this is not an exclusive list and we can temporarily restrict items if we have multiple units or large amounts of stock of a range.

Unless agreed with the owner prior to shipping to us then we do not accept trade-in items via post.

Please email us and we'll put you in direct contact with the owner. They manage all the very larger trade-ins and will manage this offer with you. Having pictures and/or a list of items is always as bonus. Ideally have a ballpark figure you are hoping to achieve for your collection as this can be a good indicator if a deal can made.

We are available seven days a week between 10a.m. and 5p.m. to answer any questions, including queries about trade-ins.

Call us on 01560 327 065 or you can email us mail@forgottenworlds.co.uk (please allow up to 48 hours for a response)

Please do not message us on social media with questions or send us direct/private messages as we do not always get alerted to these methods of communication. Calling or emailing us is the best way to speak with us.

If you call or email us in advance of bringing your collection to us with any questions then you will greatly reduce the chance of experiencing any frustration related to your trade-in  when you arrive in-store.

If you are unsure about any of the items in your trade-in call or email us. Two minutes on the phone can save you a lot of waiting about in-store.

Be aware that you may be asked to leave your items with us if the store is busy when you arrive.

To save you time with your trade-in we advise to check your game disc/cart is present in the box and if disc based that your game is not badly scratched/marked.

For hardware we advise you test your item powers up and that your item has a power cable/pack, original controller and AV cable. We appreciate that not everyone is able to check older hardware on modern televisions but checking the console powers up saves us wiring up a console only to find it does not power on.